Cancellation & Refund Policy
Maanvisoft Private Limited
We aim to provide a reliable, instant printing experience. Below are our clear guidelines regarding order cancellations and eligible refunds.
Refunds are issued if payment was deducted but printing failed due to a technical kiosk issue, including:
- Hardware paper jam or out of paper/toner
- Power failure or kiosk crash mid-print
- Payment gateway error without document release
Refunds cannot be issued for user configuration errors after physical printing starts:
- Uploading incorrect or blank file
- Selecting wrong print settings (e.g. Color instead of B&W)
- Change of mind after payment completion
Cancellation Policy
You may cancel your print job at any point before completing payment. Once UPI or card payment is approved and printing begins at the hardware tray, jobs cannot be cancelled.
If you experienced a kiosk hardware failure, send your transaction ID, kiosk location name, and phone number to info@maanvisoft.com within 24 hours. Valid refunds are processed within 24-48 business hours.